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Effective Date:  January 20, 2022

Position Summary Under the supervision of the CHA Communications Center Supervisor, the Dispatcher assists with the operation of the CHA Police Department Telecommunications Center. Receive and coordinate all telephone communication including CHA radio requests from security, maintenance, and modernization departments. Performance of the duties requires familiarity with dispatching procedures, knowledge of applicable radio codes, and the ability to deal tactfully and effectively with co-workers, other law enforcement personnel, the residents, and the general public.

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Effective Date:  December 2, 2021

Under the supervision of the Director of the Housing Choice Voucher Program performs a variety of administrative duties to support the operations of the HCVP program as applicable. The responsibilities include tenant interviews, recertification, maintaining tenant files, and answering tenant inquiries via telephone or by email. In addition, the applicant is also responsible for consistently applying, explaining, and enforcing HUD program regulations and CHA administrative policies and procedures. The position requires a detail-oriented person with strong organizational, time management, and record management skills. The ideal candidate has previous work experience serving lower income households in an urban setting. The ideal candidate must be able to consistently meet deadlines and customer service work standards in both an in-office and at-home online work environment.